Terms of service

Last updated November 14, 2026

These terms cover your use of FanFrame (fanframe.ca and app.fanframe.ca). By creating an account or starting a trial you agree to them.

Plans and game days

Plans are billed monthly or yearly in Canadian dollars, plus applicable taxes. Yearly plans are billed up front.
Each plan includes a number of game days per month. A game day starts when you tap Go live and lasts 24 hours. Unused game days don't carry over.
Extra game days are $39 each. If you go over your limit without buying a day first, the event still goes live and the extra day is charged afterwards.
Extra teams are $49 per month each. A single event is $99 for one game day, with no subscription.

Free trial

The 7-day free trial includes 3 game days and needs no card. Trial displays carry a FanFrame watermark and aren't for live events. When the trial ends, the account pauses until you choose a plan.

Payments and cancellation

You can cancel any time from your account. Your plan stays active until the end of the period you've paid for. We don't give refunds for partial periods.
If a payment fails, we retry it for 7 days. After that, events can't go live until the payment goes through.

Your content and your fans

You own your logos, messages and the photos your fans send. You give us permission to store and display them to run the service.
You're responsible for moderating photos at your events and for how you use them afterwards, including on social media.
Photos are deleted 7 days after an event ends. Download anything you want to keep before then.

Acceptable use

Don't use FanFrame to show unlawful, hateful or explicit content, or to collect photos without fans' consent. We may suspend accounts that do.

Service

We work hard to keep FanFrame running on game night, but the service is provided as is. Our total liability is limited to the amount you paid us in the 12 months before the claim.

Changes and contact

We'll email account owners before any material change to these terms. These terms are governed by the laws of Saskatchewan and Canada. Questions: support@fanframe.ca.

FanFrame is a business of 101167022 Saskatchewan Ltd., Saskatoon, Saskatchewan.