Privacy policy

Last updated November 14, 2026

FanFrame runs live fan photo walls for teams, venues and events. This page explains what we collect, why, and how long we keep it.

Fans who send a photo

What we collect: your photo, plus a name and seat if you choose to add them.
Your consent: you tick a box agreeing that the team or event may show your photo on screen and share it on its social media. If you don't tick it, the photo can't be sent.
Who sees it: the event's moderators first. Only photos they approve are ever shown on screen or made public. Declined photos are deleted right away.
How long we keep it: approved photos are deleted 7 days after the event ends. Before then, the team or event may download them or post them to social media; anything they post is then covered by their own privacy policy.
Removal: ask a moderator during the event, or email support@fanframe.ca with the event name and a description of the photo.

Customers and their staff

Account details: name, email address, organization and team names, logos and colours.
Billing: payments are handled by Stripe. We never see or store your full card number.
Emails: we send account emails (sign-up, password reset, invites, billing notices) and, rarely, product news. You can opt out of product news at any time.

Where it's stored

Photos and account data are stored with Supabase in Canada (Canada Central region). Our website and app are hosted by Netlify, payments are processed by Stripe, and emails are sent by Resend. These providers only process data to run FanFrame.

What we don't do

We don't sell personal information, and we don't use fan photos for advertising or to train AI models.

Your rights

You can ask to see, correct or delete your personal information. Email support@fanframe.ca and we'll respond within 30 days.

FanFrame is a business of 101167022 Saskatchewan Ltd., Saskatoon, Saskatchewan.